Code of Business Conduct and Ethics - English

Revised August 2021

Vision, Character, and Values

Our Vision:

To provide the world's best workforce solutions

Our Character:

We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. 

At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.

Our Values:

We are judged, collectively and individually, by the return we provide to our shareholders. We choose to provide that return with the following values:

  • We are personally responsible for our actions, outcomes and reputation.
  • We build strong relationships and create Kelly advocates for life.
  • We own and resolve customer and candidate issues with urgency.
  • We treat every customer, employee and supplier with respect and integrity.
  • We continuously seek opportunities to innovate and improve the Kelly experience.

Kelly Services, Inc., and/or any company directly or indirectly controlled by Kelly Services, Inc. (the entire group together “the Company"), is committed to doing the right thing, conducting ourselves in a legal, ethical, and trustworthy manner, and upholding our regulatory obligations. We comply with the letter and spirit of our business policies and applicable local laws in the countries where we operate. We take pride in doing business with integrity and respect the value of ethical business conduct. The Board of Directors (the "Board") of the Company adopted the following Code of Business Conduct and Ethics (the “Code”) that applies to the Board, and every employee of the Company, regardless of position, country, business unit, or subsidiary.

Compliance with Laws, Rules, and Regulations

We strive to ensure that our suppliers, agents, and representatives are aware of their obligation to comply with all laws, rules, regulations applicable to the Company including laws related to anti-corruption and anti-bribery, trade compliance, labor and employment, antitrust, insider trading, health and safety, the environment, data privacy and protection, and all policies established by the Company. Certain violations may result in fines and/or criminal prosecution.

Failure to comply with laws, rules, or regulations governing the Company's business, this Code, or any Company policy constitute grounds for corrective action, up to and including termination of employment or engagement.

Why Do We Have a Code?

The Code is intended to help us recognize and deal with ethical issues, deter wrongdoing, provide mechanisms to report any concerns, promote honest and ethical conduct, provide full, fair, and timely disclosure in the Company’s reports and communications, comply with applicable governmental laws, rules, and regulations, and foster a culture of honesty and accountability.

No code or policy can anticipate every situation that may arise. This Code is intended to serve as a guide in making ethical decisions that aren’t always easy. In complex situations, we should take the time to consider our options carefully.

Who Does It Apply To?

All employees, officers, directors, or agents of the Company and any other third party acting on behalf of the Company (collectively referred to as “employees” in this Code), must conduct themselves in a legal, ethical way and comply with both the letter and the spirit of this Code.

If you are a manager, you have a special trust and responsibility to the Company. Managers have a great deal of influence over Kelly’s values and culture and must inspire others to act with integrity. Managers are expected to:

  • embody Kelly’s values
  • lead by example
  • demonstrate a strong commitment to leadership and
  • create an open-door environment so employees feel comfortable asking questions and making reports
  • act promptly if you suspect violations of our Code, other policies, or the law.

Seeking Advice and Reporting Concerns

When you are in doubt about the best course of action in a specific situation, you should talk to your manager, or leadership team. human resources, the legal and compliance staff, or other appropriate personnel. Kelly values the reporting of concerns by employees. If possible, you should begin by speaking to your immediate supervisor or local leadership, but if not, you may contact any or all of the following, in any order:

  • Your next level of leadership;
  • Your Human Resources (People Partner) contact
  • Employee Relations
  • Legal staff contact
  • Fraud or Global Security
  • Chief People Officer
  • General Counsel
  • Internal Audit Executive
  • Chair of the Audit Committee

We are expected to promptly report unknown or suspected violations of laws, rules, and regulations applicable to the Company, of this Code, or any Company policy to the Kelly personnel described above or to the Kelly Services’ Business Conduct & Ethics Reporting Program, which is available 24 hours a day, seven days a week:

Hotline: 877.978.0049 (country-specific codes and dialing instructions can be found at the end of this Code). You may also report your concerns online:

(outside of Europe): https://www.integrity-helpline.com/kellyservices.jsp

(within Europe): https://www.financial-integrity.com/kellyserviceseu.jsp.

Subject to applicable laws, anonymous reporting will be permitted through Kelly’s Business Conduct & Ethics Reporting Program.

Reports of a suspected violation of policy or law will be investigated and documented in accordance with Kelly’s investigation procedures. We are expected to fully cooperate with investigations. However, you should not conduct your own investigation into a matter.

If you seek advice, raise a concern, or report misconduct, you are doing the right thing. Kelly is committed to providing an opportunity for employees to express their concerns about compliance and ethics issues and report misconduct without fear of retaliation. The Company will not tolerate retaliation, harassment, or reprisals of any kind against any employee who in good faith raises a concern, reports a violation, or participates in an investigation.

Any employee engaging in retaliatory action will be subject to disciplinary action, up to and including termination. If you suspect that you or someone else has been retaliated against for raising any legal or business conduct issue, immediately use the reporting channels referenced in this section.

Conflict of Interest

We have a duty to act solely in the best interests of Kelly and to provide the Company with our individual loyalty. We avoid conflicts of interest and never use our position or company assets for personal gain. A "conflict of interest" occurs when our individual personal interests interfere, or appear to interfere, in any way with the interests of the Company. Each of us must act with integrity and avoid any relationship or activity that might impair our ability to make objective and fair decisions while fulfilling our job responsibilities. The way we conduct ourselves in the work environment impacts our reputation and the trust we maintain with customers, employees, candidates, applicants, vendors, and suppliers. Care should also be taken to avoid the appearance of a conflict since such appearance might impair confidence in, or the reputation of, the Company even if there is no actual conflict or wrongdoing. This Code does not attempt to describe all possible conflicts of interest, but some common examples of conflicts are provided in this section. 

  • Personal Relationships – Except as authorized by the Chief People Officer, you may not have a direct or indirect reporting relationship with, supervise or make employment decisions about a family member (partner, spouse, parents, children, siblings (whether by blood, marriage, or adoption), or anyone residing in your home) or otherwise provide an improper personal benefit to a family member as a result of your position with the Company 
  • Outside Business Activities – We are expected to devote full attention to our work during regular hours and for whatever additional time may be required consistent with applicable law. Outside employment and other business activities can create conflicts of interest or reduce productivity and, as a result, require prior authorization your manager. Simultaneous employment (including consulting) with a company that is a competitor, business partner, customer, vendor, or supplier to the Company is prohibited. 
  • Personal Benefit – Offering, giving, or receiving gifts or loans to or from anyone who deals with the Company with the intent to influence the relationship with, or actions regarding the Company. 

Conflicts of interest are not always obvious. Situations that involve, or may reasonably be expected to involve, a conflict of interest should be disclosed immediately to you manager, your human resources partner, Internal Audit, or the Legal Department for review. Having a conflict of interest isn’t necessarily a violation of the Code. 

Directors and executive officers must seek determination and prior authorization or approval of potential conflicts of interest from the Audit Committee.

Anti-Bribery and Anti-Corruption

We take pride in conducting our business with integrity and are committed to abiding by all applicable anti-bribery and anti-corruptions laws in the countries where we operate.

You may not give, promise, offer, authorize or accept gifts, credits, payment, services, entertainment, or anything else of value to any supplier, vendor, customer, government employee, or other person for the purpose of improperly influencing a decision, securing an advantage, avoiding a disadvantage, or obtaining or retaining business. Examples of items of value may include but are not limited to:

  • charitable donations
  • cash
  • travel expenses
  • gifts
  • offers of entertainment

For additional guidance and examples regarding these standards refer to the Company’s Anti-Bribery and Anti-Corruption Policy.

Violation of anti-bribery or anti-corruption laws can have serious consequences for both the Company and the individuals involved. Such violations may result in substantial fines and penalties, civil damages, and criminal penalties. In many jurisdictions, violation of anti-bribery and anti-corruption laws can also include significant jail time. Each of us is required to take anti-bribery and anti-corruption training provided by the Company and to certify compliance with the principles outlined in the training, policies, and this Code yearly. If any third-party is found to be engaging in corrupt activities while working on behalf of the Company, we will take swift and appropriate action pursuant to the Anti-Bribery and Anti-Corruption Policy.

Any suspected violation should be reported immediately to our Hotline: 877-978-0049 (country-specific codes and dialing instructions can be found at the end of this Code), online (outside of Europe): https://www.integrity-helpline.com/kellyservices.jsp, or online (within Europe): https://www.financial-integrity.com/kellyserviceseu.jsp. Additional concerns can be mailed to Kelly Services, Inc., Attn: General Counsel, 999 W. Big Beaver Road, Troy, MI 48084 U.S.A.

Trade Compliance

We have a responsibility to obey trade compliance laws and verify that transactions do not involve restricted or sanctioned individuals, entities, regions, or countries. If you become aware of possible violations of applicable trade compliance laws or have a concern regarding transactions in a particular country or with an individual or organization, you should seek advice from the Legal Department.

Insider Trading

Individuals who have access to material non-public information about the Company, a customer, competitor, supplier, or other third party (“inside information”) are not permitted to use or share the information for securities trading purposes (“insider trading”) or for any other purpose except to conduct the Company’s business until after such inside information is made available to the public. Insider trading disclosing such information to others to buy or sell securities of a company on the basis of such information (“tipping”) is illegal.

Examples of inside information include, but are not limited to: potential mergers, acquisitions or divestitures, financial results and forecasts, new products or services, board of director changes, senior officer changes, significant contract wins or losses, and internal financial information.

Kelly’s Insider Trading Policy includes procedures applicable to all employees and can be found on Kelly’s website.

Fair Dealing

We all have a responsibility to deal fairly with each other and our customers, applicants, candidates, vendors, and suppliers. At Kelly, we execute with conviction and win through our people. You should never take an unfair advantage of anyone else through manipulation, concealment, abuse of confidential information, misrepresentation of material facts, or any other unfair dealing practices.

We are expected to comply with applicable anti-trust and anti-competition laws. Any coordination between our Company and our competitors can violate competition laws, even if it is based on an informal agreement. When interacting with competitors, we should not engage in any of the following activities:

  • Agreeing to divide territories or customers
  • Discussing pricing, discounts, or terms and conditions of sale that we offer
  • Agreeing to boycott certain customers or suppliers

Contract Management

When we make commitments on the Company’s behalf, we may create a legal obligation for the Company. We must ensure that we obtain the appropriate review and approvals for such commitments by following the Company’s Signing Authority. If you have any questions about obtaining the appropriate review and approval, please contact the Company’s Legal Department.

Corporate Opportunities

Each of us has a responsibility to the Company to advance its legitimate interests.

We should not: 

  • take for ourselves or divert to others, opportunities discovered using Company property, information, or our respective position;
  • use Company employees, property, information, or our respective positions for personal gain, including for the benefit of family or friends

Political Contributions

Employees are free to make personal political contributions or engage in political activities, if such contributions or activities are lawful, do not interfere with work responsibilities, or give the appearance of a conflict of interest. We may not directly or indirectly make political contributions in the name of the Company, or by using Company funds, property, assets or equipment. The Anti-Bribery and Anti-Corruption Policy provides additional instruction on lobbying and rules governing political contributions.

Corporate Sustainability

Kelly’s sustainability commitment  includes corporate citizenship rooted in service, integrity, and accountability that extends to our employees, clients, suppliers, and partners. We encourage participation and advocacy on behalf of the global workforce, contributions to the communities where we live and work, and actions are socially, ethically, and environmentally responsible.

Confidentiality, Privacy, and Proprietary Information

Our obligation to safeguard the integrity, availability, and confidentiality of Kelly’s information and information systems, extends to information entrusted to Kelly by our  customers, employees, candidates, applicants, vendors, and suppliers. We are  expected to safeguard data and systems from unauthorized use, disclosure, modification, destruction, or loss, by complying with Kelly’s Privacy Statement, which can be found at https://www.kellyservices.com/global/privacy-statement/, and its Information Security Policy.

Confidential and private information includes personal data, as well as proprietary Company information that has not been made public. Confidential personal data includes: salary and earnings data, identification numbers, banking and financial information, and information on health or family issues. Confidential proprietary Company information includes: business plans, pricing or cost information, contracts and customer lists, materials disclosing operational goals or projects, copyrighted materials, research or strategies, inside financial information, know-how and other non-public Company information and intellectual property. If there is any doubt as to whether confidential information should be disclosed, employees should seek advice from their manager or a Legal Department representative.

Protection and Proper Use of Company Assets

Employees have a responsibility to protect the Company's assets and ensure we use them in the most efficient and sustainable fashion. We should not use Company assets, including Kelly’s facilities, equipment, property, technology, information, intellectual property, and brand for personal benefit, and all employees have a duty to safeguard these assets against theft, loss, waste, or damage. Storage, processing and use of proprietary, personal, and other confidential information must be completed using Company approved services and devices for legitimate business purposes. Company owned devices or other devices remotely connected to the Company networks must comply with the Company’s information security measures and are subject to monitoring permitted by applicable laws and regulations. 

Media Inquiries and External Communications

The Company makes full, fair, and accurate disclosures in its public communications. Employees should not answer questions on behalf of the Company from the media, analysts, investors, or any other members of the public unless specifically authorized to do so. If you receive such an inquiry, you are expected to record the name of the person and immediately refer the inquiry to Investor Relations.

We are personally responsible for comments we post to a social media network (e.g., Facebook, LinkedIn, Twitter, YouTube, blogs, or forums). Identifying ourselves on these networks as a Kelly employee, associates us with the Company, our colleagues, and customers. Therefore, be mindful that our posts will be available to the general public, reflect on the Company’s reputation and business interests, and should reflect good judgment and comply with the law. If you communicate about Kelly externally using online social media, you are expected to observe the guidelines of Kelly’s Social Media Policy.

Financial Reporting and Recordkeeping

The Company’s financial statements, books and records must accurately reflect all corporate transactions and conform to all legal and accounting requirements and our system of internal controls. All such records must be timely maintained and fairly and accurately reflect in reasonable detail the Company’s assets, liabilities, revenues, and expenses. All employees, not just the Company’s accounting and finance staff, have a responsibility to ensure that the Company’s accounting records do not contain any false or misleading statements. We must comply with the Company’s system of internal accounting controls; record data in a timely and accurate manner (including data used to determine compensation, including hours worked and overtime, and data used for expense reimbursement); and maintain documents in accordance with the Company’s records retention policy. We are each responsible for reporting any inaccurate, incomplete, or fraudulent entries known to us. You must comply with requests from our internal and external auditors and provide them with the most accurate and timely information.

Behavior in the Workplace

Kelly is committed to maintaining a work environment that promotes individual dignity and mutual respect. A respectful workplace requires the cooperation and support of each employee. We must comply with all applicable labor and human rights laws and regulations. We are expected to avoid behavior that would reasonably offend, intimidate, harass, or humiliate others. Inappropriate behavior in the workplace, which extends to business travel and after-hour Company sponsored events, will result in disciplinary action, up to and including termination. 

Global Diversity and Inclusion 

We seek to foster a diverse and inclusive work environment. We believe that diversity in opinions and ideas make us a stronger organization stimulate the innovative and creative solutions we provide to our customers. Our policies reflect Kelly’s commitment to protect the employment rights of qualified applicants and employees regardless of an individual’s race, color, age, marital status, veteran status, religion, national origin, genetic information, sexual orientation, gender, gender identity/expression, disability, pregnancy, and/or other protected categories under applicable laws. Kelly provides equal opportunities based on skills and abilities, striving to create a workforce that reflects the diversity of the communities in which we operate. The Company will not tolerate discrimination or harassment of any kind. 

Health & Safety and Workplace Violence 

We strive to ensure a safe, secure workplace and working conditions that promote health and well-being for all our employees. We have a zero-tolerance policy regarding violence in the workplace. Employees have an obligation to immediately report incidents of violence, threats, bullying, or intimidation. If you have concerns about your immediate safety or the safety of others, please contact local authorities before reporting the situation internally. 

Our commitment to maintaining a safe workplace requires that everyone maintain the highest safety standards. We are responsible for paying close attention to our surroundings, following all safety rules and procedures, and reporting any unsafe conditions or work-related injury or illness.

Anti-Human Trafficking and Slavery

The Company has a zero-tolerance policy against all forms of human trafficking and related activities. Kelly’s policy statement regarding Human Trafficking and Slavery is available on the Company’s website at https://www.kellyservices.com/global/sectionless-pages/human-trafficking-policy/.

Departures from Kelly

We have many obligations upon leaving the Company. Obligations may arise under an employment agreement,  incentive plans in which you participated or other agreements. You should review these agreements and plans carefully before your departure to ensure that you understand and honor confidentiality, non-solicitation, return of assets and other obligations we have to the Company. 

In addition, the Code requires the following of every departing employee: 

  • Provide advance notice of your departure if appropriate for your position and responsibilities 
  • Return all of Kelly’s assets in your possession or control 
  • Maintain all confidentiality obligations referenced in the Code 
  • Support the transition of your responsibilities to other employees 
  • Satisfy all financial obligations to Kelly, such as submitting any outstanding expense reports

Global Policies, Statements, and Training 

Kelly maintains specific policies that cover various areas of conduct and governance. The following are global policies, statements, and training that all employees are expected to understand and honor. Links to those policies that can be found on our public website are included below:

Reviewed and adopted by Board of Directors August 11, 2021.

Dialing Instructions 

While there is a web-based reporting tool as mentioned above, if you would like to use the dial in number you can follow the process below. 

  1. Place your call from a “land line” that allows international calls (not a mobile phone).
  2. Using the chart below, locate the Direct Access Code for the country you are calling from.
  3. Dial the Direct Access Code provided.
  4. When prompted, dial the Hotline Number (877-978-0049).
  5. Once connected to the Hotline, follow the prompts to speak with a Hotline representative.

 

Kelly Services, Inc.

COUNTRY

DIRECT ACCESS CODE

HOTLINE NUMBER

Australia (Optus) 

1-800-551-155 

877-978-0049

Australia (Telstra) 

1-800-881-011

877-978-0049

Austria / Österreich

0800-200-288 

877-978-0049

Belgium / België

0-800-100-10 

877-978-0049

Brazil / Brasil

0800 890 0288 or 0800-8888-288 

877-978-0049

China / 中国

108-888 (Beijing) or 108-11 (rest of China)

877-978-0049

Canada

N/A

877-978-0049

Denmark / Danmark

8001-0010 

877-978-0049

France

0800-99-0011 or 0805-701-288 

877-978-0049

Germany / Deutschland

0-800-2255-288 

877-978-0049

Hong Kong / 香港

800-96-1111 (HK Telephone) or 800-93-2266 (New World Telephone)

877-978-0049

Hungary / Magyarország

06 800-01111 

877-978-0049

India / भारत

000-117 

877-978-0049

Indonesia / Republik Indonesia

001-801-10 

877-978-0049

Italy / Italia

800-172-444 

877-978-0049

Japan / 日本/ Nihon

00 539-111 (KDDI); 0034-811-001 (NTT); 00-663-5111 (Softbank)

877-978-0049

Luxembourg

800 2 0111 

877-978-0049

Malaysia / مليسيا

1-800-80-0011 

877-978-0049

Mexico / México

01-800-288-2872 

877-978-0049

Netherlands (Holland) / Nederland

0800-022-9111 

877-978-0049

New Zealand 

000-911 

877-978-0049

Norway / Norge

800-190-11 

877-978-0049

Poland / Polska

0-0-800-111-1111 

877-978-0049

Portugal

800-800-128 

877-978-0049

Puerto Rico

N/A

877-978-0049

Russia / Россия

363-2400 (Moscow); 8^495-363-2400 (outside Moscow); 363-2400 (St. Petersburg); 8^812-363-2400 (outside St. Petersburg)

877-978-0049

Singapore / 新加坡 / Singapuraf

800-0111-111 (Sing Tel) or 80-0001-0001 (StarHub)

877-978-0049

Spain / España

900-99-00-11 

877-978-0049

Sweden / Sverige

020-799-111 

877-978-0049

Switzerland / Suisse

0-800-890011 

877-978-0049

Thailand / ประเทศไทย

1-800-0001-33 or 001-999-111-11 

877-978-0049

United States

N/A

877-978-0049